Shipping policy

Shipping policy

To review our refund policy click here.

All orders are processed in accordance with our delivery day schedules. You will receive an order confirmation after placing your order and an email or SMS notification when your order is out for delivery.

If you are receiving a courier delivery,  you will receive a notification from the Courier when your order has been picked up and scanned.

Ketolibriyum / Clean Cravings Kitchen ships products via multiple couriers. Once the package leaves the Ketolibriyum facility the customer accepts responsibility of the package and its contents. Ketolibriyum is not liable for any lost, misplaced or spoiled packages.

Delivery Fees and Schedules

Delivery Fees: Delivery Fees for your order will be calculated and displayed at checkout along with the date your order will be delivered. Prices range from $5 to $24.95 depending on your location. There is a minimum $50 spend required for all deliveries. We continue to work with our partners to provide you with the best rates possible and lower the free shipping threshold. 

Delivery Schedule: In the case of a Courier delivery, the date generated at checkout is an Estimate. You will receive a tracking link from the Courier once your order has been picked up and scanned. Delivery is not guaranteed on the set date provided at checkout for courier orders. 

Delivery Locations

We do our best to update the shipping locations on our map. However, our third party couriers that ship our fresh prepared meals may change the service points without notice.

In-Store Pickup

Local delivery to our stores is free - 911 Commissioners Rd East, London, ON or 2387 Trafalgar Rd., Oakville, ON.  When placing your order, select retail pickup, choose your location and date, - your order will be prepared and ready for pick up on the day selected. You will receive an order confirmation with pick-up information and instructions. 

What if I have questions about my order?

For any questions about your order or delivery, please contact Customer Service at info@ketolibriyum.ca and one of our representatives will be happy to assist you!